Official Document

Privacy Policy Berjaya88 – Your Privacy, Our Priority

Berjaya88 is committed to protecting your personal information to the highest security standards. This document clearly explains how your data is collected, used, stored, and safeguarded.

Updated: 1 January 2026

This Privacy Policy applies to all members and visitors of the berjaya88 website. By using our platform, you agree to the data collection and usage practices described in this document.

1. Introduction

Berjaya88 takes member privacy seriously. As an online entertainment platform trusted by hundreds of thousands of users across Malaysia, we understand that your trust is our most valuable asset. That is why we invest in data security systems on par with leading financial institutions.

This Privacy Policy is prepared in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards on personal data protection. We are committed to ensuring that all information you provide is handled with full integrity and transparency.

This document explains what types of information we collect, the purposes for collecting it, who may receive it, and the steps we take to keep your information secure. We encourage you to read this document in full and to contact our team with any questions.

2. Information We Collect

Berjaya88 collects information from you in various ways throughout your use of our platform. This information falls into two main categories:

Data Category Type of Information Collection Methods
Identity Information Full name, date of birth, identification card number Registration / KYC
Contact Information Phone number, email address, residential address Registration
Financial Information Bank account number, eWallet details, transaction records Deposit / Withdrawal
Usage Data Game records, wagering history, session duration Automatic
Technical Data IP address, device type, browser, operating system Automatic

Information provided directly includes all data you provide during the registration process, identity verification (KYC), customer support form submissions, or when communicating with our team via live chat.

Information collected automatically refers to technical data recorded by our systems when you browse or use the berjaya88 platform, including IP address, device information, and usage patterns.

We never store full credit/debit card numbers. All sensitive financial information is processed through certified payment gateways and is not stored on our servers.

3. How We Use Your Data

Every piece of information we collect is used for legitimate purposes directly related to delivering berjaya88 services to you. The following are the primary purposes for which your data is used:

  • Account Management: Process registrations, verify identities, and manage your member account including balance and transaction history.
  • Transaction Processing: Handle all deposits, withdrawals, and financial activities related to your account securely and accurately.
  • Platform Security: Detect and prevent fraud, money laundering, unauthorised access, and any suspicious activity.
  • Legal Compliance: Meet legal obligations, including KYC and AML (Anti-Money Laundering) requirements set by the relevant authorities.
  • Service Improvement: Analyse usage patterns to improve the user experience, platform performance, and game offerings.
  • Service Communications: Send account-related notices, security updates, and important information you need to know.
  • Related Marketing: Inform you about promotions and exclusive offers relevant to your interests, subject to your communication preferences.

We do not use your data for any purpose beyond the scope stated above without your prior consent. You can update your marketing communication preferences at any time via your account settings or by contacting our support team.

4. Sharing Information with Third Parties

Berjaya88 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. However, there are certain situations where we need to share your information with trusted parties:

  • Payment Service Providers: Transaction details are shared with certified payment providers such as DuitNow, FPX, and eWallet providers to process your transactions. All such providers are bound by strict confidentiality agreements.
  • Game Providers: Basic game data is shared with registered game software providers to ensure game integrity and dispute resolution.
  • Legal Authority: We may be required to disclose certain information to government authorities or regulators when mandated by law, court order, or valid legal process.
  • Anti-Fraud Services: Certain data is shared with third-party identity verification and anti-fraud systems to protect you and our platform from unauthorized activity.

berjaya88 will not share your personal data with advertisers, data brokers, or any commercial entity unrelated to the provision of our services to you.

5. Data Security

Protecting your personal data is an absolute priority for berjaya88. We implement multiple layers of technical and organisational security to ensure your data remains protected at all times:

  • 256-bit SSL Encryption: All communications between your device and our servers are encrypted using 256-bit SSL/TLS protocols, ensuring no third party can intercept or read your data in transit.
  • Separate Data Storage: Personal data is stored in isolated databases protected by layered access controls. Only staff with specific authorization may access this data.
  • 24/7 Monitoring: Our security team continuously monitors systems to detect any threats or unauthorised access attempts.
  • Two-Factor Authentication (2FA): We offer two-factor authentication for an added layer of protection on your account.
  • Regular Security Testing: Our platform undergoes regular penetration testing and security audits by independent experts to identify and address any vulnerabilities.
  • Staff Training: All berjaya88 staff who handle personal data undergo comprehensive data protection training and are bound by strict confidentiality agreements.

While no system can guarantee 100% security, berjaya88 continuously updates our security infrastructure against the latest threats. Should any security incident occur that affects your data, we will notify you within the timeframe required by law.

6. Cookies and Tracking Technologies

Berjaya88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

  • Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled as the platform will not function properly without them.
  • Performance Cookies: Collect information about how you use our platform, such as frequently visited pages and any error messages. This data is used for platform improvement.
  • Functional Cookies: Allow the platform to remember your preferences such as language, region, and display settings to deliver a more personalised experience.
  • Analytical Cookies: Help us understand overall platform usage patterns for product development and service improvement purposes.

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality and user experience of the berjaya88 platform. Please refer to your browser's documentation for cookie management guidance.

7. Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal information we hold about you:

1
Right of Access

You have the right to request a copy of all personal information we hold about you at any time.

2
Right to Rectification

If any of your information is inaccurate or incomplete, you have the right to request an immediate correction.

3
Right to Erasure

In certain circumstances, you may request the deletion of your personal data, subject to our legal obligations.

4
Right to Restrict Processing

You may request that we restrict how we process your data in certain circumstances.

5
Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time.

6
Right to Data Portability

You may request your data in a structured, machine-readable format for transfer to another service provider.

To exercise any of the rights above, please contact our customer support team. We will process your request within 30 calendar days. In complex cases, this period may be extended with written notice to you.

8. Data Retention Period

Berjaya88 retains your personal information only for as long as necessary to fulfill the purposes stated in this Privacy Policy or as required by applicable law.

  • Active Account Data: Retained for as long as your account remains active and for a reasonable period after account closure to facilitate any claims or disputes.
  • Financial Transaction Records: Retained for a minimum of 7 years in accordance with anti-money laundering legislation and tax compliance obligations.
  • KYC Data: Identity verification documents are retained for 5 years after account closure in accordance with regulatory compliance requirements.
  • Security Logs: Access and security activity logs are retained for 12 months for incident investigation purposes.
  • Support Communications: Customer support conversation records are retained for 3 years for quality control purposes and reference in the event of a dispute.

Once the retention period expires, your data will be securely deleted or anonymised using methods that ensure it cannot be traced back to you.

9. Changes to This Privacy Policy

Berjaya88 may update this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other relevant factors.

When we make material changes to this policy, we will notify you through the following means:

  • A clear notice on the home page or your account dashboard upon your next login.
  • Email notification to the email address registered to your account.
  • In-app notifications on the berjaya88 mobile app if you use it.

The "Updated" date at the top of this document will always reflect the date of the current version. We encourage you to review this page periodically to stay informed about how we protect your information.

Continued use of the berjaya88 platform after the effective date of any amendments constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or wish to exercise your data privacy rights, our team is ready to help. We are committed to addressing all privacy-related enquiries seriously and within a reasonable timeframe.

You can reach us through the following methods:

  • Live Chat: Available 24/7 directly from the berjaya88 platform for immediate enquiries.
  • Privacy Email: [email protected] — for enquiries related to the privacy policy and data rights requests.
  • Response Time: We aim to respond to all written enquiries within 2 business days, and data rights requests within 30 calendar days.

For data deletion or data access requests, please include your account number and sufficient identity verification details so we can process your request securely and accurately.

Our Commitment

Why Your Data Secure With berjaya88

Six layers of protection ensuring your privacy is fully maintained

256-bit SSL Encryption
All data transmitted between your device and our platform is protected by bank-grade 256-bit SSL encryption, ensuring no third party can intercept your information.
Funds Held Separately
Member funds are held in bank accounts completely separate from the company's operating funds. This ensures your balance is always available and unaffected by business operations.
No Data Selling
berjaya88 has never and will never sell, rent, or trade your personal data to any third party for their own commercial purposes. Your data is not our product.
Malaysia PDPA Compliance
All our data processing practices fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a data subject are always respected.
Regular Security Audits
Our platform undergoes comprehensive security testing by independent experts on a regular basis. Any identified vulnerabilities are patched promptly to ensure continuous protection.
Full Control in Your Hands
You have full control over your data. Update your information, manage communication preferences, or request data deletion — all easily done through your account or our support team.
Ready to Get Started?
Your Data Is Safe, Your Game is Protected

Berjaya88 keeps your privacy and security protected at every step. Register today and enjoy online entertainment with complete confidence alongside over 500,000 Malaysian members.

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